Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80 Page 81 Page 82 Page 83 Page 84 Page 85 Page 86 Page 87 Page 88 Page 89 Page 90 Page 91 Page 92 Page 93 Page 94 Page 95 Page 96 Page 97 Page 98 Page 99 Page 100 Page 101 Page 102 Page 103 Page 10498 Terms and Conditions Terms and Conditions of Trading By placing an order with the Tiny Box Company Limited, it is deemed that you agree to the following terms and conditions. 1. Definitions “Seller” means The Tiny Box Company Limited, whose registered address is Units 1 & 2, Bluebell Business Park, Sheffield Park, East Sussex. TN22 3HQ “Buyer” means the person or company who accepts the seller’s quotation for the sale of goods or whose order for the goods is accepted by the seller; “Goods” means the goods (including any instalment of the goods or any parts of them), which the seller is to supply in accordance with these terms; “Order” means the buyer’s acceptance of the sellers quotation for the goods or the order placed by the buyer for the goods whether by means of individual quotation, any published seller’s catalogue or website; “Terms” means the standard terms of sale set out in this document and includes any special terms agreed in writing between the seller and the buyer; These terms govern the sale of the goods sold by Tiny Box Company Limited to the buyer named on the order provided on the Tiny Box Company website, catalogue, quotation or other order form via fax or post provided by the Tiny Box Company Limited and where the goods are supplied as a result of the buyer’s acceptance of the quotation. The completed order form, together with the terms constitute the entire and only agreement between the parties in relation to the sale of goods and comprises a legally binding contract between the parties. 2. Pricing and Payment 2.1 Where the buyer places an order on the Tiny Box Company Limited website, the price payable for the goods will be detailed on the website at the time the seller accepts the order. 2.2 Payment can be made by debit card, credit card or through PayPal on The Tiny Box Company website (all data is securely encrypted) or via telephone. Cheques will also be accepted but goods will not be released until all funds are cleared. On credit card / debit card payment via the Tiny Box Company, the data is entered in to a third party screen and therefore no credit card or debit card details are held by the Tiny Box Company Limited . PayPal payments are made via third party PayPal software. The Tiny Box Company does not have detailed access to the buyers PayPal account and therefore the Tiny Box Company Limited will deliver to any address entered on the Tiny Box Company website and not any address held by PayPal. The Tiny Box Company Limited cannot be held liable for any losses where the address detailed on the Tiny Box Company website is not the required delivery address. 2.3 Tiny Box Company Limited generally sells to trade and therefore all our prices are net and exclude VAT. VAT at the current rate will be added at checkout stage, (currently 20%). VAT will be charged to all EEC destinations but will subsequently be refunded if the buyer contacts the Tiny Box Company Limited with a valid VAT number. All orders made outside the EEC destinations are sold VAT free; it is the buyer’s responsibility to pay any local VAT or duty charges. 2.4 All prices quoted exclude delivery charges, which are detailed in Section 3. below and any insurance required unless otherwise agreed in writing between parties. 2.5 The buyer may place an order following a written or verbal quotation from The Tiny Box Company Limited and the prices of the goods will be detailed in the said quotation. 2.6 If the buyer accepts the seller’s quotation, then the prices contained therein are only valid for 14 days from the date of quotation. If the buyer wishes to order the goods stated in the quotation after this period then a new quotation should be obtained prior to placing an order. 2.7 The Tiny Box Company Limited must receive payment for the total price of the goods and any applicable charges for VAT, carriage and insurance, before the order can be delivered unless otherwise agreed in writing. 2.8 The Tiny Box Company Limited does not offer credit accounts, but in the event that goods are invoiced, the buyer shall pay all sums due to the Tiny Box Company Limited within 30 days of the date of invoice. If the buyer fails to make payment in full on the due date then without prejudice to any other right or remedy, the Tiny Box Company Limited shall be entitled to cancel the contract and / or suspend any further deliveries, and / or charge the buyer interest on the amount unpaid at the rate of 5% per annum above the Bank of England Minimum Lending Rate from the date of payment due, with interest accruing on a daily basis. 2.9 Where palletised deliveries are requested, or necessary, pallets may be charged extra. 2.10 The Tiny Box Company Limited reserve the right to investigate that a payment is bona fide prior to shipping. 2.11 The Tiny Box Company Limited reserves the right to change prices without prior warning. If a pricing error occurs, the Tiny Box Company Limited will notify the buyer and the buyer will be given the option to either reconfirm the order at the correct price or cancel it. 3.Delivery and title 3.1 All delivery times quoted are estimates only and the Tiny Box Company Limited shall not be liable for any delay in delivery of the goods howsoever caused. This includes any consequential losses. Therefore please allow ample time for any unforeseen delays. The Tiny Box Company Limited rely on third party delivery companies such as Interlink and Royal Mail and as such the Tiny Box Company Limited cannot be held liable for any failings on their part. 3.2 The Tiny Box Company Limited may decline to deliver if the Tiny Box Company believe that it would be unsafe, unlawful or unreasonably difficult to do so, or the premises (or access to them) are unsuitable for any Tiny Box Company vehicles or those vehicles of agents employed by the Tiny Box Company Limited to carry out delivery. 3.3 Delivery of the goods shall be made by The Tiny Box Company Limited (or through an authorised agent) to the address of the buyer as stipulated on the order, or by the buyer collecting the goods at the Tiny Box Company premises at any time after The Tiny Box Company has notified the buyer that the goods are ready for collection. 3.4 If the buyer fails to take delivery of the goods then without limiting any other right or remedy available to the seller, the Tiny Box Company Limited may store the goods until actual delivery and charge the buyer for reasonable costs (including insurance) of storage. 3.5 The Tiny Box Company offer three primary options for delivery which are detailed below: Next Working Day courier service In order to receive this service, all orders need to be placed before 1pm the working day before (excludes orders placed on weekends and bank holidays). Should the buyer place their order after 1pm, it will be dispatched the next working day for delivery the following working day. If there are any issues resulting in The Tiny Box Company being unable to dispatch for Next Working Day the buyer will be informed by telephone in the first instance and then by email if we are unable to reach you or leave a message. Please note that during busy periods, like Christmas there could be a delay in our courier delivering. Next working day is therefore NOT a GUARANTEED SERVICE. If your order does not reach you on a next working day we will refund the difference between the next day charge and the standard courier charge. Unfortunately the Next Working Day service is not applicable to Highlands, Islands, Isle of Wight, Northern Island, Isle of Man, Isle of Scilly, Channel Islands and other remote parts of the United Kingdom and Northern Ireland. Please contact us if you need any further information. Please note; this does not apply to weekends or bank holidays. Standard Courier Service – 2-5 Working Days Tiny Box Company will endeavour to dispatch goods that are in stock as soon as possible, however if you are in a rush to receive your order please do not hesitate to give us a call or simply select Next Working Day Delivery at checkout before 1pm. If you are to choose the courier option for delivery please do ensure someone is there to receive the parcel. Should you need to leave any delivery instructions please do so at the checkout process in the ‘Delivery Instructions’ field. The courier company will attempt delivery twice before returning the goods to us. There will then be an additional charge to resend the items or we will refund the cost of the goods only. Our courier company is unable to deliver to BFPO addresses. When ordering, please ensure you put a company name where applicable. The courier company goes on company names more than building numbers, especially if you are located in a building with lots of companies. Where items are sent by Tracked courier these are sent by courier service and we are given a tracking number. Whilst every step is taken both by us and our courier service to ensure express delivery, this service is not guaranteed. Tiny Box Company Limited cannot be held liable for any consequential losses incurred, where deliveries are delayed or the incorrect items are sent. Delivery charges are calculated as follows for UK Mainland (excludes Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, Isle of Scilly and Scottish Islands and Highlands). Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, Isle of Scilly and Scottish Islands and Highlands carry a surcharge on the courier service. Overseas orders are dispatched via Fed-Ex or Interlink and can take between 2 and 7 days depending on your location. If your country is not on the dropdown menu at check out, please email your order to us at [email protected]. We will then come back to you with a postal cost as soon as possible. Once an order has been made with the Tiny Box Company, no changes can be made after 3pm. Tracked Courier Min weight Max weight Shipping Cost 0 grams 2000 grams £4.90 2001 grams 7000 grams £6.48 7001 grams 10000 grams £6.48 10001 grams 15000 grams £6.48 15001 grams 16000 grams £6.48 16001 grams 17000 grams £6.80 17001 grams 18000 grams £7.20 18001 grams 19000 grams £7.50 19001 grams 20000 grams £7.80 20001 grams 21000 grams £10.20 21001 grams 22000 grams £10.50 22001 grams 23000 grams £11.00 23001 grams 25000 grams £12.00 25001 grams 28000 grams £13.40 28001 grams 30000 grams £14.00 30001 grams 40000 grams £16.68 40001 grams 50000 grams £20.00 50001 grams 80000 grams £27.65 For any parcels over 80000 grams, please check our website for the latest prices, alternatively call our customer service team on 01825 723832 for the latest information. Royal Mail – 3-10 working days The Tiny Box Company Limited uses Royal Mail services for smaller parcels where the weight is within the Royal Mail limits detailed below. The service used is Royal Mail tracked. A signature is therefore not always required and delivery times are between 3-10 working days. Where a signature is required and no one is available to sign, a Royal Mail card will be left detailing actions for a re-scheduled delivery. Min weight Max weight Shipping Cost 0 grams 250 grams £3.30 250 grams 500 grams £3.50 500 grams 750 grams £3.70 501 grams 750 grams £3.65 751 grams 1000 grams £3.90 1001 grams 1100 grams £4.10 1101 grams 1200 grams £4.30 1201 grams 1300 grams £4.40 1301 grams 1400 grams £4.50 1401 grams 1500 grams £4.70 1501 grams 1600 grams £4.90 3.6 Risk of damage to or loss of the goods shall pass to the buyer: a) In the case of goods to be delivered at the buyers premises, at the time of delivery or, if the buyer wrongfully fails to take delivery of the goods, the time when the Tiny Box Company Limited has tendered delivery of the goods; b) In the case of goods being collected from the premises of the Tiny Box Company Limited, at the time when the Tiny Box Company Limited notifies the buyer that the goods are ready for collection. 3.7 Notwithstanding delivery and the passing of risk in the goods, or any other provision of these terms, the property in the goods shall not pass to the buyer until the Tiny Box Company Limited has received payment in full of the price of the goods together with any charges in respect of VAT, carriage and insurance. 3.8 Until such time as the property in the goods passes to the buyer, The Tiny Box Company Limited may at any time require the buyer to deliver up the goods to the seller, and if the buyer fails to do so forthwith, enter on any premises of the buyer or any third party where the goods are stored and repossess the goods. 3.9 Goods sold on the website are sold in good faith and whilst every reasonable step is taken to ensure the correct picking and delivery of goods, errors do occur. The Tiny