Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80 Page 81 Page 82 Page 83 Page 84 Page 85 Page 86 Page 87 Page 88 Page 89 Page 90 Page 91 Page 92 Page 93 Page 94 Page 95 Page 96 Page 97 Page 98 Page 99 Page 100 Page 101 Page 102 Page 103 Page 10499 Box Company Limited cannot accept the cost and liability of any consequential losses as a result of the delivery of incorrect products, damaged or faulty goods or failure to deliver to a specific deadline. 3.10 Where the contract provides for the delivery of goods by instalments, each instalment shall be deemed to be the subject of a separate contract and non-delivery or delay in delivery of any one or more instalments shall not affect the balance of the contract or entitle the buyer to cancel the same. 3.11 It is the buyer’s responsibility to assist in the unloading of the goods from the vehicle making delivery. If the seller’s driver is obliged to unload the goods without assistance, the sellers reserve the right to charge a reasonable sum for such service. 3.12 If the buyer opts out of signed-for delivery, neither the Tiny Box Company nor their carriers will be responsible for any loss. 4. Availability 4.1 The Tiny Box Company Limited will endeavour to hold sufficient stock to meet all orders, however if there is insufficient stock to supply or deliver the goods already paid for by the buyer, the Tiny Box Company Limited shall, at its discretion, supply or deliver a substituted product, or refund to the buyer the price paid for the goods as soon as possible and in any event within 30 days. The Tiny Box Company will notify the buyer of any stock shortages and where possible, the seller will be given the option to request a backorder and the Tiny Box Company Limited will provide the buyer with approximate timescales of backorder delivery. 4.2 Where products are customised for the buyer, the Tiny Box Company Limited shall be entitled to vary the quantity of the customised products by plus or minus 10% of the total order, or as specified on any quotation provided. 4.3 The Tiny Box Company Limited reserves the right to make, without notice any minor modifications in the specifications, designs or materials that The Tiny Box Company Limited deem necessary or desirable. 5. Return of goods It is recommended that you obtain a sample from The Tiny Box Company Limited before placing a large wholesale order, so you can be assured of the quality of our products. This protects both you and us from unnecessary returns. If you wish to return goods, then please contact the Tiny Box Company Limited for a Returns Form and enclose this with your returned order. It is advised that you use a carrier who provides proof of delivery for any returns made. If you would like us to arrange collection, please contact the sales office on 01825 723832. A courier charge will be applicable for this service. 5.1 The buyer shall be entitled to cancel the order for standard and stock products by giving The Tiny Box Company Limited notice of cancellation within 30 days of the date of collection or delivery. Such notice may be given by mailing or emailing to the number or address set out on the order form. 5.2 On cancellation the buyer shall return the goods to the Tiny Box Company Limited at its own cost unless the goods are being returned because they are faulty, incorrect goods, or because of unsuitable substitution by the Tiny Box Company Limited, in which case the Tiny Box Company Limited will meet the cost of return subject to being able to nominate the carrier. 5.3 If the buyer wishes to cancel an order for bespoke products, notice of cancellation must be made within 7 days of placing the order, however such cancellation shall be subject to a fee in respect of any work carried out by The Tiny Box Company Limited up to the date of receipt of such notice. 5.4 Where the buyer returns goods to the Tiny Box Company Limited for reasons other than such goods being defective or faulty, the Tiny Box Company Limited reserves the right to charge the buyer a fee in respect of restocking the said goods. 5.5 The buyer is required to ensure that any goods being returned to the seller are safely and securely packaged in their original packaging and condition, to ensure that they are returned undamaged and suitable for re-sale. The Tiny Box Company Limited reserves the right to charge the buyer for any goods which it is unable to re-sell. 6. Liability 6.1 A claim by the buyer which is based on any defect in the quality, quantity or condition of the goods shall be notified to Tiny Box Company Limited in writing, within 7 days of the discovery of the defect or failure. If delivery is not refused and the buyer does not notify the Tiny Box Company Limited accordingly, the buyer shall have no right to reject the goods and the Tiny Box Company Limited shall have no liability for such defect or failure, and the buyer shall be bound to pay the price as if the goods had been delivered in accordance with the contract. 6.2 Where the buyer does notify the Tiny Box Company Limited that there is a valid claim in respect of any of the goods, the Tiny Box Company Limited may replace or repair the goods or at its discretion refund to the buyer the price of the goods, in which case the Tiny Box Company Limited shall have no further liability to the buyer. The buyer will also allow the Tiny Box Company Limited a fair chance to inspect the goods for any damages or defects. The Tiny Box Company Limited shall not be liable to the buyer for any loss or damage arising out of any problem in relation to the goods and shall have no liability to pay any money to the buyer by way of compensation other than any refund made under these terms. This does not affect the buyer’s statutory rights as a consumer, nor is it intended to exclude the Tiny Box Company Limited’s liability to the buyer. 6.3 The Tiny Box Company Limited shall be under no liability in respect of any defect in the goods arising from any drawing or specification supplied by the buyer. Neither shall the Tiny Box Company Limited be liable for any errors in proofs approved by the buyer and the Tiny Box Company Limited is not responsible for checking the accuracy of information supplied by the buyer in electronic form. 6.3a The Tiny Box Company Limited shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, external force, damage caused by the buyer or any other party, or damage caused by the incorrect installation, use, modification, storage or repair of the goods. 6.3b The buyer is responsible for ensuring that any food, drug or other substance of a volatile nature is not likely to be affected by any material used in the manufacture, printing or handling of the goods. The Tiny Box Company Limited are not liable if such food,drugorothersubstancehasbeenadverselyaffected,andthebuyerwillindemnify the Tiny Box Company Limited and keep the Tiny Box Company Limited indemnified from and against all third party claims that any food, drug or other substance has been adversely affected and caused third party loss, damage or expense. 6.4 Subject to clause 6.3 above the Tiny Box Company warrants that the goods will be free from defects in material and workmanship for a period of 6 months from the date of delivery unless otherwise stated in writing. 6.5 Compatibility testing for any product to be contained within products supplied by the Tiny Box Company Limited is highly recommended and the Tiny Box Company Limited cannot be held liable for any tarnishing due to contact. 7. Force Majeure The Tiny Box Company Limited shall have no liability to the buyer for any failure or delay in supply or delivery or for any damage or defect to the goods supplied or delivered hereunder that is caused by any event or circumstance beyond the reasonable control of the Tiny Box Company Limited (including without limitation, strikes, lockouts, acts of god, accidents, explosion, transport delays and difficulty in obtaining supplies.) Where any such incident occurs the Tiny Box Company Limited may cancel or suspend any obligations to the buyer without liability. 8. General 8.1 English law is applicable to any contract made under these terms. The English and welsh courts have nonexclusive jurisdiction. 8.2 If any of these terms are unenforceable as drafted, it will not affect the enforceability of any of the other terms and if it would be enforceable as amended, it will be treated as so amended. 8.3 No contract will create any right enforceable (by virtue of the Contracts (Rights of Third Parties) Act 1999) by any person not identified as the buyer or seller. 8.4 All catalogues, brochures and other promotional materials are to be treated as illustrative only. Their contents form no part of any contract between the Tiny Box Company Limited and the buyer and the buyer should not rely on them in entering any contract with the Tiny Box Company Limited. 8.5 Overprinting – where products are overprinted on ready made products, imperfections may occur due to prior creases, folds and bevels. Overprinted products cannot be returned unless there is an agreed fault or damage outside reasonable tolerances for overprints and where this should occur, liability will be limited to the replacement of goods or a refund as agreed with the buyer. 8.6 The Tiny Box Company Limited has not reviewed all sites linked to its Internet site and is not responsible for any contents of any such linked site. The inclusion of any link does not reflect any endorsement by The Tiny Box Company Limited of the site. Use of any such linked web site as at the users own risk. 8.7 The materials appearing on the Tiny Box Company Limited’s website could include technical, typographical or photographic errors. The Tiny Box Company Limited does not warrant that any of the materials included in the web site and associated literature including catalogues and brochures are accurate, complete or current. The Tiny Box Company Limited may make changes to the materials contained on its web site at any time without notice. 8.8 The colours of products shown on the Tiny Box Company Limited web site are for illustrative purposes only and are accurate in terms of photography, but may vary depending on the type and resolution of the screen used for ordering. The Tiny Box Company Limited cannot accept any liability for differences in product colours. Product colours may also vary from batch to batch and therefore the buyer may not reject or make any claim in respect of ink colours where the goods are of the same general shade and density of colour. Where there is a high-recycled paper content please allow for slightly wider batch variations as the substrate content differs from batch to batch significantly. 8.9 Sizes, grammage and gauge quoted on the Tiny Box Company Limited web site and in any associated literature such as catalogues and brochures are approximate and may differ up to +/- 10%, including differences within each product batch. Please request a sample prior to ordering if size, gauge or grammage is of utmost importance. The Tiny Box Company Limited cannot accept any liability for any such differentials within these specified tolerances. All dimensions quoted on the Tiny Box Company Limited web site and associated literature are internal dimensions, not external dimensions. Privacy Policy The Tiny Box Company Limited does not disclose buyer’s information to any third parties other than when the order details are processed as part of the order fulfilment. In this case the third party will not disclose any information to any other third party. Cookies are used on the Tiny Box Company Limited web site where they are strictly necessary for the site functionality. They are used to aid navigation and to keep the contents of any shopping cart. Where a buyer logs in, the log in status is kept as a temporary cookie. Cookies can be turned off by blocking them in the browser privacy settings. If cookies are turned off it will not be possible to place orders on the website or benefit from other features that use them. Copyright This website and all its contents are copyright protected. Any infringement will be pursued. Samples The Tiny Box Company Limited are happy to send out one free sample per customer, for any additional boxes these are charged at the single box rate plus postage. The free samples exclude the luxury box range, (these have to be paid for, you can do this by placing one in your basket). For samples of tissue paper and ribbon, these are sent out as small swatches and can be ordered by emailing [email protected] all free samples are sent via 2nd class post. Should you require an urgent sample to be sent via tracked courier, there will be a notional charge for this service. Appointments & Collections If you wish to come and purchase boxes from our offices, please give us a call with your order 1 hour in advance so that the stock can be brought to the office. If you require an appointment to look through various options of our boxes, please call and arrange an appointment at least 1 hour prior to arriving. We hold the majority of our stock on premises so if you could please let us know what colours or styles you are looking for prior to arriving we can ensure we have the most suitable boxes available for you to look at. We look forward to meeting you! Terms and Conditions